We strive to ensure that pricing displayed on this website is 100% accurate. However, prices can (and sometimes do) change without notice. By reading this agreement, you agree to hold harmless Apparel Sourcing Group et al.
Orders to be shipped that are processed before 3:00 p.m. EST will be shipped in most cases the same day. Any orders placed after that time, will be shipped the next business day.
We still have a fax machine! You may fax orders to 770-409-7259. Make sure to include your PO number and any other pertinent information. The same guidelines that are setup for orders will be in effect for fax orders (i.e. delivery times, UPS shipments, etc.). If any questions should arise regarding a fax order, a customer service representative will contact you.
Return items will not be accepted without a Return Authorization Number (RMA). Please contact customer service to obtain this number by calling 800-421-8181 / 770-443-8181 or contact us i[email protected] . Returns must be shipped freight pre-paid. If a freight collect shipment has been refused, we will invoice you for all freight charges that are incurred. All returns must be made within 30 days of invoicing and are subject to a 15% restocking charge. All special orders are non-returnable. Any returns because of our error are exempt from any restocking and freight charge but still require an RMA number.
If you receive any item that has obvious damage, DO NOT SIGN FOR THE PACKAGE. If the shipper insists, write FREIGHT DAMAGE REFUSED SHIPMENT on the packing slip. Make sure to take photos of both the damage and the noted packing slip. Please contact us immediately to let us know you experienced a shipment with freight damage. If an item was dropped off without signature and has freight damage, take photos and contact us immediately. Please remember that the best thing you can do to help us resolve freight damage issues is to take as many photos as you can. We suggest you do this with your mobile phone.
Orders are normally shipped within 24 hours of placement. On occasion however, a product may be temporarily out of stock. If we ship your order incomplete, we will place the out-of-stock item on backorder and then will ship once we receive the item(s). You will be notified of any backorders and then you may choose to wait or receive a substitute item. Please advise our customer service department if you will not except back ordered items.
Free technical support is available by calling 1-800-241-8181 during regular business hours, or by emailing us at i[email protected]. We will reply to your email questions promptly. If you are needing assistance concerning any product we sell, just give us a call, will be glad to help.
Our technical advice, product recommendations, and services are based on information which is believed to be reliable. This information is intended for use by competent persons who utilize their own judgment at their own risk. ZIM International cannot be held liable for undesirable results obtained or for damages incurred by use of our advice, recommendations or services; in whole or in part.
We accept the following credit cards: American Express, Visa, MasterCard, Discover. We also accept PayPal when you order online at our website. We offer terms of net 30 days to those customers who filled out a complete credit application available on request and have received approval from our credit department. Contact us for a credit application. We also offer a COD payment. Special orders, i.e. – private label, etc., are paid 50% in advance and 50% upon shipment.